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A headset worn by a customer with digital paths extending from it to various devices (smartphone, laptop, in-store kiosk)
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A businessperson carefully balancing on a tightrope made of customer feedback and expectations
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A human figure surrounded by floating icons representing different emotions (smiley face, heart, frown, etc.)
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A giant key unlocking a door covered in symbols of various customer touchpoints (apps, stores, websites), symbolizing the unlocking of seamless
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A person looking into a mirror made of glowing digital reviews and feedback comments, their face reflecting back with different expressions
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A person walking through a complex maze made of oversized shopping bags, each bag displaying different product categories